We know there is nothing that beats our response, but sometimes we also leave our computers. Until we get back, your solution could be hiding in this neatly FAQ section.
You are probably checking the site on the front-end and the wheel doesn’t show. The most likely reason is that you have a cookie set (we have a cookie protection), so we recommend a private no-cookie connection. Incognito mode in Chrome and private window in the other browsers. You can also clear the cookies in the app admin area, but your best bet is the browser cookie option.
Wheelio exit intent on mobile works on scroll intent trigger. So user has to scroll down and then back up, to mimick the exit intent on mobile.We suggest also using time on site trigger (to get maximum coverage). The suggested time setting should be a bit under your average time on site.
Best practice is to use all triggers for maximum coverage. Exit intent (scroll) + time on site (your average time on site – 30 sec) and the tab trigger. You can check your average time on site if you use Google Analytics or any other tracking software.
Interesting part is that the data shows really no difference between desktop and mobile conversions.
We have a cookie protection set, so once you visit the wheel will not show for the cookie duration setting time. Please clear your cookies or try incognito mode in Chrome and that is it. You can also change the duration setting in the admin area. The default time set is 30 days.
You can place wheelio anywhere (only checkout is blocked by Shopify) under URL filters settings. You can use rules such as “contain” – which works on any keyword in the actual site URL.
Yes, of course. You can go to URL filter section and use the rule: does not – contain – thank_you and press save, that will disable Wheelio on the thank you page. If you have issues that people go thru a purchase and still not trigger Wheelio until after the payment, We suggest using Time on Site trigger, to make sure it pops before that.
Checkout page is blocked by default (by Shopify), but if you don’t want to show on cart, just use: does not – contain – cart and add a new rule does not – contain – thank_you (this one is for the confirmation page).
You scroll down to the URL filter settings and name your rules. So for example, you can use the rule contain or match (match only if you have static non changing urls).
Its pretty simple: does – contain – superman_tshirt. The checkout is already blocked by shopify
how do I set up wheelio so it will not show in cart page or checkout page?
checkout page is blocked by default, but if you don’t want to show on cart, just use: does not – contain – cart and add a new rule does not – contain – thank_you (this one is for the confirmation page).
The time trigger works from the moment your site fully loads. So it’s calculated: your site load speed + time on site setting. (so we don’t harm your page speed rank).
Pro version has email validation (outside service, best in the field), segmentation (URL based), campaign management, advanced analytics and custom fields (names, dates, etc.).
It validates all the emails so they are legit and active. Before we allow a user to spin an outside validation service checks the email and if it’s good, we show the coupon code. This happens in a few seconds at the most.
Validation keeps your email list clean and safe.
It is just “fake” scarcity to make users convert better with the usage of coupons. It opens up after the spin and you can set the countdown time. The main goal is also to show the coupon code to the users, so they don’t forget it by the time they reach the checkout process. This is why the “bar” is sticky.
I suggest you keep it around 15-30min, you want to create urgency but not rush the users away.
You can’t see who won, but you can see the coupon usage (check the revenue of the coupons and orders related to that specific coupon) in the shopify admin (use unique wheelio codes, so you know the wins came from wheelio).
You just check the usage of the coupon codes you created for wheelio.
You create the discount code in Shopify and later paste it to our app and we distribute it to the users when they spin. You can also set up an automated email that follows that, but all that settings are done on the email service side.
If there is 0 gravity it is not possible to win it. Is your XX% off similar as the other ones? Like are the coupon codes 10% OFF, 20% OFF,50% OFF? If that is the case, change them to unique ones, customers are smart and try higher numbers on the slice with the same text before the numbers.
We have a cookie set, but if they clear it, we can’t help that. Keep in mind, the % of the users that actually know how to do this and why should they do this, is really small.
If you enable the integration it’s automatic, but not instant – takes up to 30 min to 1 hour to emails to get to your list, since the email services have a queue.
You have connected Wheelio and Mailchimp? The best way to test the connection is via the “export to email provider” button on the emails part of our admin area. If the emails get pushed, the connection works. Check the email list now, the process is not instant, takes up to one hour to get them thru.
Sometimes the queue gets stuck and it needs a push. Have you tried pressing the “export to service provider” button? Please try that and check the list in a few minutes. All the emails are safe in your csv file.The csv file has to be opened in let’s say excel or notepad ++ and then imported to your email service. If you download it and the file is blank, try adding the file extension and then opening it.
Yes there is, but only on the PRO plan. You can check all the info if you click on Upgrade button in the admin area.
No, Wheelio always lands on a winning slice. No need to setup anything in that regard.
Only one install per store, sorry.
1. Login to your Klaviyo account.
2. Select ‘Account’ on the top right menu under your name
3. Click ‘Settings > API KEYS’
4. If you have no key, then generate one by clicking ‘Create API KEY’. Otherwise copy the key and paste it to Wheelio.
To get in touch please use our in app support channel (bottom right icon) or send us an email to email@example.com.
As we did a really good job with our in app descriptions, the documentation is not really that urgent. We rather want to focus our time on upgrades and provide the documentation along the way (when it will be really needed).
Our support channel is the same as our contact one. You simply cant miss 🙂
Our awesome support staff is here weekdays from 08:00 – 17.00 (CET) time zone. Sometimes even outside that time. Test us out and see for yourself.